Q. How will CommunityCARE help me?

A. Your CommunityCARE PCP will provide you with a medical home. He/she will see you for basic medical care and will follow your care if you are referred for specialty care. CommunityCARE focuses on the relationship between the patient and his/her PCP.

Q. How will I know when to enroll in CommunityCARE?

A. You will receive a letter in the mail explaining the CommunityCARE program and how to choose a PCP. You can also call the CommunityCARE hotline toll free at 800.259.4444 for assistance.

Q. Can I choose a PCP, or will one be assigned to me?

A. You will receive a list of providers that you may choose from and a deadline for making your selection. If you do not call the hotline number and choose a PCP by the deadline, one will be assigned to you.

Q. How will I know who my PCP is?

A. You will receive a letter in the mail telling you who your PCP is.You may also contact the CommunityCARE Hotline for assistance.

Q. What if I don’t want the PCP who is assigned to me?

A. You may change your PCP at any time during the first 90 days you are enrolled in CommunityCARE by calling the hotline number. You also have a chance to change your PCP at least once a year or during open enrollment.

Q. My doctor wasn’t on the CommunityCARE list last month, but she is now. Can I change my PCP to her?

A. Yes. You can change your PCP at any time within the first 90 days that you are enrolled in CommunityCARE and then at least once every 12 months after this time.

Q. How long will it take for my new PCP to be effective?

A. It may take up to 60 days for the new PCP to be effective, depending upon when you call the hotline to make the change. Continue to see your current PCP until the new one becomes effective, or ask your current PCP to give you a referral to the new PCP until the change is effective.